WALLA WALLA, Wash. — Key Technology’s mother company, Duravant, has rebranded its customer service segment as SupportPro. The service includes 24/7 emergency assistance, help with equipment installation, start-up, training and preventive maintenance, remote monitoring, protection plans, upgrades and parts sales and other support features.

“SupportPro is Duravant’s global service organization for all of its brands and offers a broad range of services to keep equipment operating at optimal performance levels over its entire service life. Our goal is to support our customers in protecting their investments by providing complete equipment lifecycle support, with factory trained technicians and genuine OEM parts, on a 24/7 basis. To eliminate any unnecessary downtime we utilize our global network of resources to be a local partner to our customer,” stated Hans Van der Aa, president of SupportPro for Duravant.

The end goal of SupportPro is to help processors optimize their processes by reducing costs, increasing uptime and improving equipment performance, according to Key Technology.

The customer service resource offers on-site and online help for processors, as well as remote access for manufacturers utilizing Key’s RemoteMD-equipped VERYX digital sorters or G6 ADR automatic defect removal systems.

“Key has a great reputation for taking care of customers around the world. In fact, our commitment to go above and beyond is a big part of our company culture,” said Bill Davis, Senior Director of Global Service & Product Reliability at Key Technology. “As part of SupportPro, we’ve expanded our world-class service team, our technical expertise and responsiveness that customers have grown to expect from us.”

Key Technology operates two production facilities in the US, in Walla Walla and Redmond, Oregon, as well as plants in Beusichem, the Netherlands and Hasselt, Belgium. It is a member of the Duravant family of brands, which is a global equipment engineering company based in Downers Grove, Illinois.

Read more about suppliers in the pet food market.