BROOKFIELD, WIS. — Hydrite and AMA have partnered to release an assisted reality (AR) remote customer support tool, RITE-Sight™, using AMA’s XpertEye solution.
This AR conferencing technology works with any hardware, is designed for wearable devices and can connect to multiple video sources, Hydrite shared.
The tool can provide on-demand, protected access to Hydrite’s team of technical experts for troubleshooting and maintenance purposes. This can reduce downtime and travel costs, creating a more efficient way to work with customers.
“We are excited to add this program to our solutions portfolio,” said Jamison Vanden Einde, director of commercial technology for Hydrite. “Our alliance with AMA provides us the technology to reach our customers and offer remote assistance, equipment setup and maintenance, and emergency support.”
Data is transmitted from a plant through a secure, encrypted connection to ensure protection of sensitive customer data. XpertEye’s “Confidential Mode” also helps to protect data.
“Hydrite is a great example of a company who has taken obstacles of the past year and turned them into an advantage through technology,” said Joe O’Connor, account executive at AMA. “By leveraging this solution, Hydrite will now offer industry leading support to their customers, all while reducing their traditional overhead costs and ecological footprint.”
This new solution adds to Hydrite’s enhanced technical support initiatives, which included the formation of its RITE Team™, a group of food industry experts dedicated to providing real-time support to customers, in November 2020.
“RITE-Sight aligns with the RITE-Team philosophy,” added Mitch Fay, technical director at Hydrite. “With this technology, we can support our customers and lend our expertise in real-time. It is innovative technology we will use in various functions across our many industry segments.”
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