SAN FRANSISCO — Pet Supplies Plus, a North American pet specialty retail franchise, announced Aug. 30 it has partnered with Adyen to leverage the financial tech platform’s unified commerce solution across 230 corporate locations and 400 franchisee locations in the United States.
Adyen’s commerce solution was designed specifically for franchisees and owner-operators. The platform offers diverse payment terminals and multi-channel reporting for in-store and online payments. Other features include real-time performance and settlement reporting, as well as an onboarding portal to support the seamless integration of new employees.
"We've had a great experience working with Adyen,” said Stan Mac, chief information officer at Pet Supplies Plus. “From their technical offering to speed of go-live, it's been a smooth transition converting to Adyen since onboarding was able to be done remotely.
“As we continue to grow and acquire other businesses, it's comforting to know we are set up for success as we bring on other locations or channels,” Mac added. “As a bonus, which is fun for our Stores and Neighbors, Adyen even engineered our terminals to play a custom sound when a transaction goes through."
The Pet Supplies Plus franchise operates more than 600 retail locations across 40 states. The Livonia, Mich.-based company accelerated its omnichannel offerings to remain competitive and accessible during the pandemic, and has experienced steady franchise growth, having been named No. 20 in the Entrepreneur magazine’s 2022 Franchise 500 list.
"The importance of presenting a single brand across channels is increasingly evident," said Brian Dammeir, president of Adyen North America. "Adyen's single platform is unique in its capabilities of helping brands like Pet Supplies Plus implement personal shopper journeys across channels and cater to both customer and franchisee needs based on data insights. We're excited to power Pet Supplies Plus' continued impressive growth."
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