DANIA BEACH, FLA. — Chewy, Inc. is expanding its services for veterinarians by adding a vet-only marketplace “designed to streamline pharmacy operations and grow veterinary clinic revenue,” the online pet retailer stated on Sept. 15.
The new platform, Practice Hub™, is a full-service e-commerce solution through which Chewy will leverage its quick delivery reputation, customer care team and autoship subscription ordering capabilities to better serve veterinarians.
“We are excited to partner directly with veterinarians to improve the customer experience while simultaneously helping to grow revenues for their clinics,” said Sumit Singh, chief executive officer of Chewy. “The launch of Practice Hub™ is part of Chewy Health’s ecosystem and reinforces our commitment to support the veterinarian community across the country. This innovative, new platform utilizes technology to bring veterinarians to the forefront of e-commerce and delivers an experience their customers will love.”
Through Practice Hub, veterinarians are able to set prices for products, upload pre-approved prescriptions, and receive revenues on in-clinic and online orders serviced through Chewy.com. Chewy stated several independent practices and veterinary groups across the United States are already using the new platform.
“Enrolling in this service is a win for our staff, our clients, and their pets,” commented Matthew Dobbs, chief medical officer at Destination Pet. “It just made a lot of sense to give our clients another option to order their pets’ medications with fast, free shipping on a broad selection of pet medications, including veterinary diet food, and remove the hassle of approving online prescriptions in-clinic.
“This partnership also helps us earn revenue and reduce overhead costs while carrying less inventory in the clinic. Destination Pet’s values of ‘great customer service, innovative offerings for pet parents and a respect for the autonomy of the veterinarian’ align with the core values of Chewy – so developing a new, exciting partnership was a logical step to take.”
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